Warranty

At By Charley, we stand behind the quality of our sunglasses. We offer a 90-day limited warranty from the date of purchase, covering any defects in materials or workmanship under normal use.

 

What’s Covered:

• Manufacturing defects in frames, hinges, or lenses
• Faults in materials (e.g. peeling coating, lens distortion caused by a defect)
• Issues due to poor workmanship

To qualify for a warranty claim, you must provide a valid proof of purchase (receipt or order confirmation).

 

What’s Not Covered:

This warranty does not cover:

• General wear and tear from everyday use
• Scratches on lenses caused by cleaning, dropping, or abrasion
• Accidental damage, misuse, or abuse
• Loss or theft
• Modifications or repairs not performed by By Charley

How to Submit a Claim:

To make a warranty claim, please contact us at hello@bycharley.com.au with the following:

• Your full name and contact details
• Order number or receipt
• Description of the issue
• Clear photos showing the defect

We’ll review your claim within 3–5 business days and guide you through the next steps. If your product qualifies under our warranty, we’ll offer a replacement of the same or similar model (subject to availability).