Returen & Exchange

We want you to love your sunglasses as much as we do. We strive to provide you with high-quality products and exceptional customer service. In the event that you are not completely satisfied with your purchase, we have outlined our return and exchange policy below:

Return and Refund for Faulty Products:

If you receive a faulty or damaged product, we apologize for any inconvenience caused. We stand by the quality of our item and will gladly accept returns and offer a full refund in such cases. Please contact our customer support within 7 days of receiving your order to initiate the return process. We may require photographic evidence or further details to assess the issue.

To initiate an return or refund, please contact our customer support team (hello@bycharley.com.au) within 14 days of receiving your order. We will guide you through the process and provide you with the necessary instructions to complete the exchange.

Please note that personalized or custom-made sunglasses are not eligible for returns or exchanges unless they are faulty.

Our commitment to your satisfaction:

We take pride in the quality of our sunglasses and aim to provide you with a seamless shopping experience. If you have any questions or concerns regarding our return and exchange policy, please reach out to our customer support team. We are here to assist you and ensure your complete satisfaction with your purchase.

We believe in building long-lasting relationships with our customers. We value your trust and strive to make your shopping experience as enjoyable as possible. Thank you for choosing us as your go-to sunglass brand.